General Merchandise

Today's general merchandise environments require an incredible degree of agility from their IT systems. This is particularly true at the point of sale/service, where specialized areas of a store require functionality to match while also coping with the general requirements of the store.

FREEDOM is deployed in department stores, DIY chains and large-scale pharmacy chains and is an integral part of their customer service-led propositions. MATRA's solutions ensure consistency across the front lanes, restaurants and specialist areas such as photo finishing, opticians, customer ordering, fashion and white goods.

Specialty

Specialty retailers provide detailed expertise and service around a focused set of products. You need systems that can support them with rapid access to information and functionality that is not available in traditional POS solutions.

FREEDOM is able to operate in just such an environment, enabling close integration with other specialist systems. For example, in furniture stores, FREEDOM provides tablet-based integration with the product catalog, ordering, delivery and finance systems so that customers can carry out the entire transaction from the comfort of the sofa they are buying.

Grocery

MATRA has a long track record of working with some of the largest grocers in the world and has a thorough understanding of this fast-paced and challenging industry. Through customers such as Kvigly, Irma, Brugsen, Whole Foods, Fresh and Wild, Woolworths South Africa and Rainbow Supermarkets, our solutions are deployed to thousands of grocery stores, serving customers in just about every format, from convenience stores to hypermarkets.

We recognize that the positioning of a chain in the market is critical and that KPIs are different every time. FREEDOM is as adept at ensuring tight control in a discount environment as it is at providing top customer service in a high-end department store food hall.

We also work with our customers to find competitive advantages from technologies such as self-checkouts, RFID, real time information and mobile devices.